Home Health Care FAQ's

What is Condell Home Health Care?
What is the process for receiving Condell Home Health Care?
When should a patient consider home health care?
Should I wait for my physician to suggest home health care?
Who pays for Condell Home Health Care?
Who is eligible for home health care benefits under Medicare?
What are the qualifications of the Condell Home Health Care staff?
Where are services provided?
How are emergencies handled?

What is Condell Home Health Care?

Condell Home Health Care provides comprehensive, intermittent skilled health care. We promote care with a multidisciplinary team approach, including case managers who are trained to coordinate care of all involved disciplines at the patient's home, including assisted or independent living facilities.

What is the process for receiving Condell Home Health Care?

Upon a referral from your physician, our intake department will verify your insurance and benefits. You will then meet with a nurse to discuss a plan of treatment. Your plan may incorporate a special diet, any medical equipment you may need and your physician's expectations from the treatment. Once a plan is established, the staff will monitor your condition and review your medications. Social workers are available to provide counseling and advice for using community resources.

When should a patient consider home health care?

First and foremost, you will need a referral from your physician. Consider using home health care when you need to recover from surgery or a major illness, or if you are homebound or bed-ridden.

Should I wait for my physician to suggest home health care?

It is best to have an open dialogue with your physician. If you have a concern about your health or that of a loved one, don't wait for your physician to address the topic. Raise your concerns as soon as possible so you can come to the best solution together.

Who pays for Condell Home Health Care?

Medicare and most insurance companies now offer policies that include home health care benefits. Upon a referral from your physician, our intake department will verify your insurance and benefits. Condell Home Health Care accepts assignment and will handle all billing procedures for Medicare, Medicaid and many managed care and private insurance companies.

Who is eligible for home health care benefits under Medicare?

All recipients of Medicare are eligible for the benefits of home health care. To receive benefits, patients must meet these four conditions:*

1. Your doctor prescribes that medical care must be received at home
   
2. Your treatment involves skilled nursing care or physical therapy or speech services
   
3. You must be homebound - which means that leaving home is difficult or infrequent
   
4. Medicare must approve the home health agency providing your care
   
   

For more information on Medicare coverage, Illinois residents may call: 1-800-548-9034. Condell Home Health Care is Medicare certified.

*Info provided by U.S. Department of Health and Human Services. Health Care Financing Administration 9/00 publication.

What are the qualifications of the Condell Home Health Care staff?

The multidisciplinary staff includes licensed, registered nurses with critical care training who specialize in assessment and education, a wound ostemy certified nurse, certified nurses' aides and bilingual nurses and therapists who help clients of Polish, French, Spanish and Philippine descent.

Where are services provided?

Condell Home Health Care provides services to the patient's home, including assisted or independent living facilities.

How are emergencies handled?

Please call 9-1-1 if your requirements extend beyond the capabilities of the Condell Home Health Care staff.

Before treatment begins, your nurse will educate you on the necessary precautions to take while you are recovering at home. Staff members and delivery services are available 24 hours a day to handle any emergency situations that do not require the expertise of emergency technicians or emergency medical equipment. Just phone (847) 816-7717 or 1-800-813-5185.